ShopBuddy FAQs

What is ShopBuddy?

ShopBuddy is a fast and hassle-free way to track on your online purchases and earn Cashback! If you have ShopBuddy on your browser, you can just go directly to your favourite Partner Store’s website, sign-in within ShopBuddy to activate and start earning Cashback. Don’t have ShopBuddy? Download ShopBuddy for Free now!

Is it available for all browsers and mobile devices?

ShopBuddy works on the most popular browsers, each of which requires ShopBuddy to be downloaded separately through each browser. Currently, ShopBuddy is available for Chrome and Microsoft Edge and works best with the latest version of the browsers. ShopBuddy is not available for Safari or any mobile or tablet devices (e.g. iPads, iPhones) at this time.

Will I earn the same Cashback amount seen on SHOP.COM Singapore using ShopBuddy?

Yes.

Why do I sometimes get a Sign-in popup?

On the very first install of ShopBuddy from each browser you will be prompted to sign-in. If you ever uninstall ShopBuddy from a specific browser and install it again or clear out your history and cookies for a specific browser, you may need to sign-back in as ShopBuddy may no longer recognize you. You need to be signed-in to ShopBuddy to earn cashback if you go direct to a partner store website. This may also happen when updates are released for ShopBuddy.

How can I tell if I'm earning Cashback?

How are you getting to the SHOP.COM partner store website?

A: Going direct to the partner store website

If you have gone direct to a partner store website you will be prompted to Activate ShopBuddy and will see a blue “S” icon. Ensure that the email address in ShopBuddy is accurate. At this time we are tracking the ShopBuddy activity and a Shopping Trip ID has been created. A red “S” icon means that we are not tracking the activity and ShopBuddy needs to be activated again.

B. Visiting from SG.SHOP.COM to a partner store website

If you visit from the SG.SHOP.COM site to a partner store website and are signed-in then SHOP.COM is already tracking your activity and created a Shopping Trip ID. ShopBuddy will show-up to show you recently visited sites and in the event the merchant has some available deals will show you the deals.

To see your Shopping Trip Activity please check your Shopping Trip Activity report and Cashback report.

We recommend always starting on SG.SHOP.COM, logging into your account and then linking off of SG.SHOP.COM to the Partner Store site.

Will opening multiple tabs within the same browser affect the tracking of shopping trips?

No.

Is using ShopBuddy safe?

Yes.

Sharing Computer - I share a computer, how do I change the user to ensure I am earning Cashback?

Check ShopBuddy to ensure it’s showing the correct email address. If the email address is not yours, click the down arrow next to the email address and click “Not you?”

When prompted, enter in your email address and hit “Sign In” and ShopBuddy will update and ask you to “Activate” it. Click Activate and you should now see your email address in ShopBuddy and see a blue “S” icon meaning ShopBuddy is active.

Am I able to place multiple orders from the same store, in one session, and still have it track and enjoy Cashback on all orders?

Yes. As long as ShopBuddy is still active, meaning it has not timed out. If you see a red "S" icon, you need to re-activate ShopBuddy before making another purchase.

Why do I see a red ShopBuddy icon instead of a blue icon in the browser bar?

If you see a red ShopBuddy “S” icon in the browser bar it means that ShopBuddy is not active or it has timed out. To Activate ShopBuddy, click the red “S” icon and a button will drop down asking you to Activate. Click the button and ShopBuddy icon will turn to blue which means it’s Active and tracking.

How do I disable or uninstall ShopBuddy?

Disabling or uninstalling ShopBuddy is easy. Determine the browser you want to disable or uninstall ShopBuddy from and find the browser specific directions below.

Chrome: To disable ShopBuddy, right click on the ShopBuddy Icon, click “Manage Extension,” and then uncheck the “Enabled” box for “ShopBuddy” or turn “On” to Off. To remove ShopBuddy, right click on the ShopBuddy Icon and click “Remove from Chrome” and follow Chrome prompts.

Edge: To disable ShopBuddy, go to More (...) > Select “Extensions” > Right-click “ShopBuddy” and click ShopBuddy “On” to “Off”. ” To remove ShopBuddy take the same steps and select “Remove”.

Firefox: To disable ShopBuddy, go to Tools > Add-ons > Select “ShopBuddy” and click “Disable.” To remove ShopBuddy, again go to Tools > Add-ons > Select “ShopBuddy” and click “Remove”.

Safari: To disable ShopBuddy from the Safari browser, click on “preferences” under the Safari top menu and navigate to the “extensions” tab. Then uncheck the box next to the ShopBuddy icon. To remove ShopBuddy from Safari, click on “preferences” under the Safari top menu and navigate to the “extensions” tab. Then click the “uninstall” button.