- What is SHOP Local?
- SHOP Local is an exciting new programme that allows you to earn Cashback on your local purchases like eating out at your favourite restaurants or shopping at your favourite local stores. The programme is constantly growing so check back often to see what’s new or Sign-up to receive email alerts when new merchants are added.
What is a Cashback Reward?
You earn Cashback from your SHOP Local transactions. Once you have been awarded Cashback you can use it to purchase Market Singapore® exclusive products on SG.SHOP.COM OR wait until you have accrued a minimum S$20 Cashback balance to request the amount via direct deposit to your account. - Does it cost anything to participate?
- It does not cost any fee to participate in the SHOP Local program.
- How do I participate and earn cashback with my QR Code payment mobile app ‘Connect by FlexM’?
Simply create an account at SG.SHOP.COM and download the QR Code payment mobile app ‘Connect by FlexM’ and follow the step by step guide below.
Step 1: Once you have successfully downloaded the “Connect by FlexM” App, you will need to register by inputting all the required particulars. Once you have successfully registered, you may proceed to add SHOP.COM virtual membership card into your Connect App and top up the amount you prefer.
Step 2: Login to SG.SHOP.COM to explore all participating merchants and restaurants near you or around Singapore.
Step 3: Complete the purchase by scanning the SG QR code with your SHOP.COM virtual membership card at our SHOP Local merchant.
Step 4: Upon successful payment, your transaction will be shown on your Cashback report in the following month.
**When Cashback is calculated, you get your Cashback based on your total bill, excluding tips.
- What is SHOP.COM QR Code payment mobile app ‘Connect by FlexM’?
- Connect by FlexM App is a digital financial solution consisting of an eWallet, it is a cashless payment method. You can make payments, send money to your family and friends, and keep track of your finances from your mobile phone.
- Is the SHOP.COM QR Code payment mobile app ‘Connect by FlexM’ supported by iOS or Andriod?
- Yes, shoppers are required to download the app via Apple Store/ Google Play Store (App name: Connect by FlexM) and the app can run on both iOS and Andriod phones/iPads/tablets.
- What if I am not a SHOP.COM customer, how do I register on SHOP.COM QR Code payment mobile app ‘Connect by FlexM’?
- Non SHOP.COM customers will have to register as a Preferred Customer via SG.SHOP.COM.
Once you signed up as Preferred Customer, you may follow the steps listed in question 3. - Can I use other QR code payment apps for my purchases at SHOP Local Programme*?
- No, SHOP.COM QR Code payment mobile app ‘Connect by FlexM’ is different from other QR code payment app (eg. Fave pay, grab pay). Using other QR code payment apps will not be eligible for cashback.
- How do I know if the merchant/store is SHOP.COM SHOP Local partner?
- You may check the merchants offer page in SHOP Local and the current listing partner stores on SG.SHOP.COM before making any purchase.
- Why do you need my particulars to join the SHOP Local program?
- By registering with SHOP.COM as a preferred customer and installing the QR Code payment mobile app ‘Connect by FlexM’, we are able to track your purchases at our ShopLocal merchants and cashback will be awarded based on this tracking.*
*When Cashback is calculated, you get a percentage of Cashback based on your total bill, excluding tips. - How much Cashback can I get?
Make sure that you’re using SHOP.COM virtual membership card via QR Code payment mobile app ‘Connect by FlexM’ when making your purchase at any of our SHOP Local merchants. *
To see how much Cashback is being given at a particular merchant’s location during the time of your visit, please check the merchants offer page in SHOP Local. You will be able to view a breakdown of Cashback percentages based on time of day. Please note some merchants offer the same rate all day and some do not.
What you need to know:
• Earning Cashback is quick and easy.
• The amount you earn is determined at the time when you make payment with SHOP.COM virtual membership card via QR Code payment mobile app ‘Connect by FlexM’
• The BEST offers are listed FIRST in the results.
• The Cashback awarded is based on your totalled bill excluding tips.
- Can I order through a delivery service or order online?
- Any third-party ordering services and delivery companies (for example: Deliveroo, Food Panda, UberEat, Fave etc.) are not eligible for Cashback through SHOP Local. The purchase must be made through the participating SHOP Local merchants.
Note: Most restaurants use external resources to facilitate the online ordering. If you place your order online, you will not earn Cashback. Purchases must be made through your SHOP.COM virtual membership card via QR Code payment mobile app ‘Connect by FlexM’ at merchant’s restaurants/cafes.
SG.SHOP.COM does not track transactions on third-party delivery or order services and these transactions are not eligible for Cashback. - Where can I view my Cashback history for my SHOP Local transactions?
- You can view cashback rewards in My Account on SG.SHOP.COM.
Sign in to SG.SHOP.COM.
Go to My Account > Cashback Activity - Is there an earnings limit per transaction?
- The maximum Cashback you can earn in a day per merchant is S$250.00.
- Will I earn cashback if I didn’t choose to pay with my SHOP.COM virtual membership card in Connect App?
- No. Cashback will not be rewarded for transactions where the SHOP.COM virtual membership card wasn’t selected in your Connect App when making payment.
- My account has missing Cashback for a transaction!
- Was the SHOP.COM virtual membership card being selected when making payment? Missing Cashback can be due to the following condition:
• Not using SHOP.COM virtual membership card in Connect by FlexM App when making any purchase from our SHOP Local merchant.
• The merchant no longer listed as Market Singapore® SHOP.COM merchant, please be sure to check on merchants offer page in SHOP Local from time to time to get the latest update. Merchant listed on SHOP Local page may not be the same for the next month.
• Orders are paid with other’s membership card that are found in Connect App.
It is important to have a receipt from the merchant and keep the spending history from the app to file a missing order request if needed. - How long does it take for a purchase to show-up in My Account?
- Your purchases will show-up as Pending for Cashback within 30 to 60 days if eligible. If you believe a transaction is missing, please contact us at Customer Service.
Transactions more than 60 days old cannot be credited and will not be awarded Cashback. - Why is Cashback awarded / earned not exactly the percentage of the offer?
- Note: Double check the Cashback amount available for the time when paying your bill. To do this look at the merchants offer page in SHOP Local to determine the Cashback amount offered at the time when paying your bill.*
*Cashback will be determined by whatever offer each Merchant is offering at the time when you are paying your bill. You can see the offer available at the time of your purchase by checking the Merchant’s offer in SHOP Local. - How do I unsubscribe from SHOP Local emails?
- In the SHOP Local emails you receive, click on unsubscribe in the bottom of the email to opt-out of the emails.
- How do I deactivate my account?
- If you choose to stop participating in the SHOP Local programme, you can simply stop using your SHOP.COM virtual membership card in Connect App to make payment at our SHOP Local merchant, alternatively you may uninstall the Connect by FlexM App entirely. If you decide you would like to participate in the future, you may reinstall the app and follow the step listed in question 3.
- How to TOP UP my SHOP.COM virtual membership card in Connect by FlexM App?
- You can top up your e-Wallet with the following methods;
-PayNow
-7-Eleven convenience stores - How long does the top up new value to show on my Connect by FlexM app?
- The top up value is almost instant via top up at 7-Eleven convenience stores and PayNow.
- Contact Us:
- If you have not found an answer to your question for SHOP Local programme, please contact us at Customer Service.
- Contact Us:
If you have not found an answer to your question for SHOP Local please contact us at Customer Service
